Dispute Resolution

With this Dispute Resolution Policy, QUAL - INDÚSTRIA METALICA LDA. limited liability company, registered at the Commercial Registry Office under registration number 502.001.933, with share capital of €164,604.00 (one hundred and sixty-four thousand, six hundred and four euros), and head office at Rua da Cerciag, 645 Raso de Salgueiró, Zona Industrial EN 1 Norte, 3750-753, Águeda, hereinafter referred to as “QUAL”, aims to inform Customers/Users of QUAL's policies and procedures with regard to the resolution of disputes through the use of the operated website by which - www.qual.pt. A QUAL is committed to resolving any disputes with its customers/users. Alternative dispute resolution consists of the possibility given to QUAL's customers/users to appeal to official entities that help them resolve, or guide a conflict, before resorting to judicial authorities.


The following are means of alternative dispute resolution:

- arbitration: it is carried out by an arbitration court organized by the Arbitration Centre. The Arbitration Centers provide information, mediation services and try to conciliate the parties in dispute.

- mediation: it is carried out by an impartial mediator and aims to help the parties in conflict to find a solution to the dispute instead of resorting to judicial channels.

- the Justices of the Peace: these are special judicial instances with jurisdiction to resolve low value disputes (up to €15,000.00) related to consumer law and contract law, among others.

These institutes provide Customers/Users with quick, cheap and less bureaucratic ways of resolving small conflicts.

Customers who are defined as consumers by Law No. 144/2015, amended by Decree-Law No. 9/2021, of 29/01, and who have used QUAL's services have the right to resort to official entities in order to resolve any possible conflict, without prejudice to resorting to the Judicial Courts

The updated list of Alternative Dispute Resolution entities is enshrined in article 17 of the aforementioned legal diploma. In any case, you can contact one of the following centres:

- National Construction Arbitration Center (CNA);

- National Center for Consumer Conflict Information and Arbitration (CNIACC);

- Coimbra Region Consumer Dispute Arbitration Center (CACRC);

- Center for Consumer Information and Arbitration of Porto (CICAP);

- Lisbon Consumer Dispute Arbitration Center (CACCL);

- Center for Information, Measurement and Arbitration of Consumer Conflicts in the Algarve;

- Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court;

- Madeira Consumer Dispute Arbitration Center;

- Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB).


Last update date 26/01/2023.

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